최근 검색


최근 검색 없음

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

새 게시물

Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

2024년 4월 18일에 게시됨 · Jennifer Remler

4

팔로워

0

투표 수

4

댓글


Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

2024년 11월 28일에 게시됨 · Partha Iyengar

1

팔로워

0

투표 수

0

댓글


Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

2015년 8월 11일에 게시됨 · Jamie Gregory

11

팔로워

0

투표 수

13

댓글


I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

2023년 12월 06일에 게시됨 · MJ MJ

4

팔로워

0

투표 수

5

댓글


Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

2024년 1월 29일에 게시됨 · Patrick Argao

2

팔로워

0

투표 수

1

댓글


We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

2021년 3월 30일에 게시됨 · Ari Harrison

11

팔로워

2

투표 수

7

댓글


Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

2023년 6월 22일에 게시됨 · DOMINGO GONZALEZ

9

팔로워

2

투표 수

9

댓글


In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

2022년 10월 28일에 게시됨 · Mike

3

팔로워

1

투표

3

댓글


Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

2021년 4월 14일에 게시됨 · Francisco Manalo

4

팔로워

0

투표 수

3

댓글


Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

2024년 11월 07일에 게시됨 · Al

1

팔로워

0

투표 수

1

댓글