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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?
2024년 4월 18일에 게시됨 · Jennifer Remler
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Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...
2024년 11월 28일에 게시됨 · Partha Iyengar
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Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...
2015년 8월 11일에 게시됨 · Jamie Gregory
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I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...
2023년 12월 06일에 게시됨 · MJ MJ
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Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...
2024년 1월 29일에 게시됨 · Patrick Argao
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We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...
2021년 3월 30일에 게시됨 · Ari Harrison
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Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...
2023년 6월 22일에 게시됨 · DOMINGO GONZALEZ
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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...
2022년 10월 28일에 게시됨 · Mike
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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...
2021년 4월 14일에 게시됨 · Francisco Manalo
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Hi Guys, I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...
2024년 11월 07일에 게시됨 · Al
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