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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

2024년 11월 13일에 게시됨 · karankuwarbidxb

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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

2022년 10월 28일에 게시됨 · Mike

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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

2021년 4월 14일에 게시됨 · Francisco Manalo

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Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

2024년 11월 07일에 게시됨 · Al

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Hello,  We are currently facing an issue where our client is passing us extra volume from another source, by sending ind...

2024년 9월 16일에 게시됨 · Mauro P

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Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari.  Is ...

2023년 2월 10일에 게시됨 · mws

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We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.   I'm trying to figure out...

2024년 11월 06일에 게시됨 · Zach Ihle

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How can we remove the numbers next to the views Shared and Personal?

2024년 10월 15일에 게시됨 · Michiel De Pauw

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We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...

2022년 5월 13일에 게시됨 · Wattpad Help

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We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...

2021년 12월 22일에 게시됨 · Tino R.

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