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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...
2024년 10월 01일에 게시됨 · Larry Click
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I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...
2024년 9월 24일에 게시됨 · Emad Eddin Alzeibak
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Hi all. Is there a way to print just print out just specific fields such as the requestor name, subject and a custom ...
2024년 9월 29일에 게시됨 · Cliff Rene
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same issue as this post : incorrect email addresses used in correspondence creates a ‘contact’ for the incorrect rec...
2024년 10월 11일에 게시됨 · Shyanne Lawrence
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Afternoon, A few of my agents have been commenting that on occasion, a side conversation that they have created vanishe...
2024년 3월 08일에 게시됨 · Carson Hess
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Howdy all! I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requ...
2024년 10월 18일에 게시됨 · Geoff Ludwig
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We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...
2021년 12월 22일에 게시됨 · Tino R.
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Hello, We have a global Operations team based out of multiple countries and at times during an email conversation the t...
2023년 8월 11일에 게시됨 · karankuwarbidxb
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Hello everyone, I'm currently setting up a few triggers to send customized email to our customers. To do so, I'm using ...
2021년 10월 13일에 게시됨 · Florian PRESTIFILIPPO
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It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...
2024년 9월 25일에 게시됨 · Wil Hines
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