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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...

2024년 10월 01일에 게시됨 · Larry Click

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I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...

2024년 9월 24일에 게시됨 · Emad Eddin Alzeibak

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It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...

2024년 9월 25일에 게시됨 · Wil Hines

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I saw this article - https://support.zendesk.com/hc/en-us/articles/4408830699546-Migrating-the-Zendesk-Jira-integration-...

2024년 3월 14일에 게시됨 · Jake Warren

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Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?

2022년 9월 23일에 게시됨 · Vegard Andersen

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Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders a...

2024년 9월 16일에 게시됨 · Saurabh Srivastava

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We're trying to create two triggers or automations—one to tag a Next Reply SLA breach and another for a TTR SLA breach. ...

2024년 8월 30일에 게시됨 · Shashank Tripathi

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Hi All,   I'm new to this forum.  We use Zendesk as our way for clients to raise tickets to us.  Recently I notice that ...

2024년 9월 10일에 게시됨 · Justin White

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We use Zendesk integrated with our Chatbot for customer support. When a customer interacts with the Chatbot and reaches ...

2024년 9월 05일에 게시됨 · IT ESX

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I want to restrict a ticket field updation to sepcific group? 

2022년 4월 04일에 게시됨 · Vamshi R

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