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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all othe...
2021년 2월 12일에 게시됨 · Anaïs France
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I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...
2021년 3월 03일에 게시됨 · CS Agent
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When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...
2021년 2월 22일에 게시됨 · Janice Darlington
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Currently, our organization has a support web form which has the user input their own email to submit a request. We'd ...
2021년 2월 25일에 게시됨 · Kristen Malecki
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Hello, My client email use again before we get the time to reply. I want to take all my 10000 emails and automatical...
2021년 2월 15일에 게시됨 · Janny Support
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When a ticket status is changed to Solved, how long are they searchable within Zendesk?
2021년 3월 08일에 게시됨 · Jeff Friedman
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I have zenddesk on support@company.com but I want emails on sent to the alias guest@company.com to forward to zend desk....
2021년 3월 01일에 게시됨 · Scott Weiner
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When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...
2021년 2월 19일에 게시됨 · Elaina McClure
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Hi Support, When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how...
2021년 1월 19일에 게시됨 · Lai Ching Lo
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We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we...
2021년 3월 03일에 게시됨 · Kyrsten Lindgren
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