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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically?At present, we ha...

2021년 3월 24일에 게시됨 · Rick Weaver

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Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would l...

2021년 4월 05일에 게시됨 · Danny Spooner

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Hi, I want to only import emails from a few email addresses from GSuite. Right now it's importing all my incoming email...

2021년 3월 16일에 게시됨 · #6540

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I have more than 15,000 open tickets. I want them all closed. How can I do this? 

2021년 4월 05일에 게시됨 · Patrick Mulroy

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Good morning,   I use Zendesk Enterprise at the company. If its possible to agent can send e-mails to the clients or c...

2021년 3월 23일에 게시됨 · Marta

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I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were ma...

2021년 3월 29일에 게시됨 · Edin C.

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Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document...

2021년 3월 23일에 게시됨 · Steve Mayer

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Block E-mail
답변함
HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with t...

2021년 3월 25일에 게시됨 · Meshal Mazen

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When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...

2021년 3월 22일에 게시됨 · Michael Bui

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Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clie...

2021년 3월 21일에 게시됨 · Krishna Mohan

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