최근 검색


최근 검색 없음

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

새 게시물

Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...

2021년 4월 15일에 게시됨 · Melvin Pearson

3

팔로워

1

투표

2

댓글


Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets ...

2021년 4월 08일에 게시됨 · Sadie S

3

팔로워

0

투표 수

1

댓글


Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we ru...

2021년 4월 22일에 게시됨 · Léo Branch

4

팔로워

1

투표

2

댓글


Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The we...

2021년 5월 20일에 게시됨 · Justin Francisco - UpWork

2

팔로워

1

투표

1

댓글


How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?  

2021년 5월 12일에 게시됨 · Miles

2

팔로워

1

투표

1

댓글


Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a...

2021년 4월 27일에 게시됨 · Patrick Crane

3

팔로워

0

투표 수

7

댓글


We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....

2021년 4월 09일에 게시됨 · Alex Hooper

4

팔로워

0

투표 수

6

댓글


I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" Please l...

2021년 4월 13일에 게시됨 · 전누리

2

팔로워

0

투표 수

1

댓글


How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally...

2021년 4월 26일에 게시됨 · Chin Lancelot

3

팔로워

0

투표 수

2

댓글


Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets...

2021년 5월 14일에 게시됨 · Cameron Priem

2

팔로워

0

투표 수

2

댓글