최근 검색


최근 검색 없음

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

새 게시물

Hi ,   I am using Zendesk for past 6 months. we have 2 account  and we are sharing ticket each to other. but ticket co...

2021년 10월 06일에 게시됨 · Vijay Vaghela

1

팔로워

0

투표 수

1

댓글


Hi All, A question to the HTML coding experts out there. I'm currently trying to code our email template to insert our...

2021년 9월 15일에 게시됨 · Patrick Lieu

2

팔로워

0

투표 수

3

댓글


Good afternoon,  We're facing an issue that out of office notifications are not being received into Zendesk. The probl...

2021년 8월 09일에 게시됨 · Sunita Ramdien

3

팔로워

1

투표

1

댓글


Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...

2021년 8월 27일에 게시됨 · TBD

2

팔로워

0

투표 수

1

댓글


I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...

2021년 8월 30일에 게시됨 · Loris Modena

2

팔로워

0

투표 수

1

댓글


An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, the...

2021년 8월 24일에 게시됨 · Joey Pilot

2

팔로워

0

투표 수

1

댓글


Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...

2021년 8월 10일에 게시됨 · Renaud Croix

2

팔로워

0

투표 수

3

댓글


We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...

2021년 8월 09일에 게시됨 · vaibhav

3

팔로워

0

투표 수

1

댓글


We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...

2021년 8월 17일에 게시됨 · john alfonso

2

팔로워

1

투표

1

댓글


Hi, We sending customer emails via trigger's placeholder like {{ticket.description}}at the moment of ticket creati...

2021년 9월 06일에 게시됨 · Kirill Vakhrin

2

팔로워

0

투표 수

1

댓글