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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      Use custom user fields in trigger
      We can see that it's possible to use custom ticket fields in triggers via {{ticket.ticket_field_replacewithcustomfieldI...

      2022๋…„ 7์›” 01์ผ์— ๊ฒŒ์‹œ๋จ ยท Tracy

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      Slack Notifications for Updated and New Articles in Zendesk Guide
      We would like to send notifications to specific Slack channels whenever we update or add new articles in Zendesk Guide. ...

      2025๋…„ 2์›” 28์ผ์— ๊ฒŒ์‹œ๋จ ยท Cansel Demirci

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      API to Retrieve Original Email To & CC Fields
      Hi Zendesk Community, I'm looking for an API or method to retrieve the original To and CC fields from an email before Ze...

      2025๋…„ 2์›” 26์ผ์— ๊ฒŒ์‹œ๋จ ยท Amit Chinchane

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      API to create tickets in python
      Hello, I am using ticket API to create tickets in python. These are the main things needed from the sample code in zende...

      2025๋…„ 2์›” 20์ผ์— ๊ฒŒ์‹œ๋จ ยท Michael Tan

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      How to Record Article Views in Zendesk Guide When Displaying Articles on an External Website?
      Current Situation:Our website calls the backend, which then uses Zenpy to retrieve article content from Zendesk.The retr...

      2025๋…„ 2์›” 18์ผ์— ๊ฒŒ์‹œ๋จ ยท jasonlu

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      Creating tickets in which agents can reply via SMS
      We have a piece of product infrastructure that nudges users when they have gone dark. There are some common patterns for...

      2025๋…„ 2์›” 04์ผ์— ๊ฒŒ์‹œ๋จ ยท Greg Tracy

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      Request for pushing 'draft' updates to articles
      The Zendesk translation update endpoint allows for updating articles and automatically publishes the changes.   However,...

      2025๋…„ 2์›” 19์ผ์— ๊ฒŒ์‹œ๋จ ยท Ali Avci

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      Using Zendesk Article API, how do I get the latest article draft, and not the published body?
      I have a published article with a more recent edited, unpublished draft. Using the Articles API, I can't seem to get the...

      2024๋…„ 9์›” 06์ผ์— ๊ฒŒ์‹œ๋จ ยท Bienvenido David

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      How to Retrieve All Tickets in a Date Range from Zendesk API
      "I am looking for a way to obtain all tickets within a date range, from [start date] to [end date], but I see that the Z...

      2025๋…„ 2์›” 17์ผ์— ๊ฒŒ์‹œ๋จ ยท Miguel Gonzalez Ubiera

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      How can I create or update category, section and article in Japanese using API?
      Hello, I'm trying to migrate category, section and article from live to sandbox. I moved them in the version of source o...

      2025๋…„ 2์›” 24์ผ์— ๊ฒŒ์‹œ๋จ ยท Harvey Kim

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