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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Feature Request: Allow Omni Channel Routing to handle tickets created within the 'Zendesk Support' app (which are created as Channel 'Mobile')
      We use Omni Channel Routing to automatically route Email and Web Form tickets.  It works well.   However, Omni Channel R...

      2025๋…„ 2์›” 14์ผ์— ๊ฒŒ์‹œ๋จ ยท Stuart French

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      Feedback: Only Admins should be able to change staff members names
      Hi guys, Our team would love to see option that will disable agents/staff members access to edit their real names.  Fo...

      2022๋…„ 3์›” 30์ผ์— ๊ฒŒ์‹œ๋จ ยท Anastasia Kachanova

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      Billing Request: Add AI usage charges by feature/usage
      As a Zendesk customer, we would like to utilize more AI features. While we have not been interested in the AI features f...

      2025๋…„ 2์›” 27์ผ์— ๊ฒŒ์‹œ๋จ ยท Megan Oksendahl

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      capture the response of a webhook in order to use it to fire another trigger
      1. Created Webhook with Get call ,Response Body as result   "results": [        {            "id": 1505865345961,      ...

      2022๋…„ 5์›” 11์ผ์— ๊ฒŒ์‹œ๋จ ยท Kirthi itagihal

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      Afiliaciones de Marcas
      Equipo zendesk    El proceso de asignaciรณn de licencias se ha vuelto demasiado extenso. Serรญa ideal incluir la asignaciรณ...

      2025๋…„ 2์›” 20์ผ์— ๊ฒŒ์‹œ๋จ ยท Paulette Lozano

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      PRODUCT FEEDBACK: Add assignees to 'Capacity rules' while working on small screen/laptop.
      Hi Team,   We need to be able to fully utilize the Admin Center even when working on smaller screens/laptops, however, w...

      2025๋…„ 2์›” 24์ผ์— ๊ฒŒ์‹œ๋จ ยท Nayden Penev

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      Agent Default Group reassignment
      I have a trigger set to assign new tickets to a default group for triage. When an agent uses the macro take it to manua...

      2022๋…„ 7์›” 02์ผ์— ๊ฒŒ์‹œ๋จ ยท Ashandra DeWalt

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      Product Feedback - Team Members Page
      The current Team Members page is much cleaner than the old one, but I'm sure you already understand it is missing some c...

      2023๋…„ 11์›” 06์ผ์— ๊ฒŒ์‹œ๋จ ยท Matt Davis

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      BUG - AI ad in Admin Center won't go away
      I have encountered this across multiple machines, multiple formats, after wiping cache, etc - this message won't go away...

      2025๋…„ 2์›” 11์ผ์— ๊ฒŒ์‹œ๋จ ยท mfg

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      Storage Needed tools and Enhancements
      Iโ€™m facing limitations that prevent me from resolving the storage issue effectively. For instance, when trying to manage...

      2024๋…„ 9์›” 13์ผ์— ๊ฒŒ์‹œ๋จ ยท Nizar Halaoui

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