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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Feature Request: Allow Omni Channel Routing to handle tickets created within the 'Zendesk Support' app (which are created as Channel 'Mobile')
      We use Omni Channel Routing to automatically route Email and Web Form tickets.  It works well.   However, Omni Channel R...

      2025년 2월 14일에 게시됨 · Stuart French

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      Feedback: Only Admins should be able to change staff members names
      Hi guys, Our team would love to see option that will disable agents/staff members access to edit their real names.  Fo...

      2022년 3월 30일에 게시됨 · Anastasia Kachanova

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      Billing Request: Add AI usage charges by feature/usage
      As a Zendesk customer, we would like to utilize more AI features. While we have not been interested in the AI features f...

      2025년 2월 27일에 게시됨 · Megan Oksendahl

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      capture the response of a webhook in order to use it to fire another trigger
      1. Created Webhook with Get call ,Response Body as result   "results": [        {            "id": 1505865345961,      ...

      2022년 5월 11일에 게시됨 · Kirthi itagihal

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      Afiliaciones de Marcas
      Equipo zendesk    El proceso de asignación de licencias se ha vuelto demasiado extenso. Sería ideal incluir la asignació...

      2025년 2월 20일에 게시됨 · Paulette Lozano

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      PRODUCT FEEDBACK: Add assignees to 'Capacity rules' while working on small screen/laptop.
      Hi Team,   We need to be able to fully utilize the Admin Center even when working on smaller screens/laptops, however, w...

      2025년 2월 24일에 게시됨 · Nayden Penev

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      Agent Default Group reassignment
      I have a trigger set to assign new tickets to a default group for triage. When an agent uses the macro take it to manua...

      2022년 7월 02일에 게시됨 · Ashandra DeWalt

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      Product Feedback - Team Members Page
      The current Team Members page is much cleaner than the old one, but I'm sure you already understand it is missing some c...

      2023년 11월 06일에 게시됨 · Matt Davis

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      BUG - AI ad in Admin Center won't go away
      I have encountered this across multiple machines, multiple formats, after wiping cache, etc - this message won't go away...

      2025년 2월 11일에 게시됨 · mfg

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      Storage Needed tools and Enhancements
      I’m facing limitations that prevent me from resolving the storage issue effectively. For instance, when trying to manage...

      2024년 9월 13일에 게시됨 · Nizar Halaoui

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