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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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Hi,   today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated i...

2020년 4월 01일에 게시됨 · Christoph Kutz

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Need a way to bulk add/edit/delete capabilities. For example, we found 30+ people have access to Explore, which we didn'...

2021년 10월 26일에 게시됨 · Josh

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Is it possible to create dynamic agent groups in zendesk

2021년 11월 08일에 게시됨 · mithilesh kumar

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Hello, we have noticed since switching over to using admin center that when you are configuring a trigger it will someti...

2021년 10월 26일에 게시됨 · Meg Gunther

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I don't see the admin role on the roles page and I don't get why? Where do I need to search for my admins in Zendesk?  ...

2021년 10월 28일에 게시됨 · Thomas D'Hoe

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Feature Request Summary:  There should be a filter line to filter the list of agents by their name.It should be a conta...

2021년 9월 24일에 게시됨 · Josef Prandstetter

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With the new Team Members view, I can see my support agents, but I no longer see all users in the system or the organiza...

2021년 9월 16일에 게시됨 · Elizabeth

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Brilliant!  This will make our lives much easier to manage the users across each of our different Zendesk Platforms. G...

2021년 9월 09일에 게시됨 · Andrew Berigan

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It's hard as an administrator to administer anything from mobile with zendesk. Consider mobile when building features pl...

2021년 10월 26일에 게시됨 · Josh

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This help bubble just appeared for all our agents.  How can we turn it off?   https://share.getcloudapp.com/4guPmW86 

2021년 10월 23일에 게시됨 · Andy Kimmell

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