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Feedback - Mobile Apps

Share your feedback, ideas and experiences related to the use of Support, Sell or Chat Android and iOS mobile applications.

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I'm working on implementing Zendesk within my org, but we're running into a brick wall with follower functionality:   We...

2024년 4월 04일에 게시됨 · Justin Brooks

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When using the Zendesk Support mobile app, there is no "Also on this ticket" indicator that another user is looking at t...

2021년 12월 21일에 게시됨 · Alexandra Robinson

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Please make the android support app have the ability to set the agent statusaway, online, invisible etc. Your android ch...

2024년 3월 04일에 게시됨 · Brian Chapman

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アプリからもPC版の目のマークやアイコンマークのように ほかの人がどのチケットを閲覧しているかわかるようにしてほしいです。

2023년 4월 24일에 게시됨 · サポートクルー梅木

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When in a messaging conversation, trying to apply a macro to the conversation causes the app to lock up about half of th...

2023년 11월 06일에 게시됨 · Jason Ray

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I am using the ZenDesk app on an iPhone14 and the /shortcuts I use to answer customers in chat are not available. This i...

2023년 8월 01일에 게시됨 · Kristen Koehler

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If you are using messaging and Omnichannel routing, there needs to be a way to set your status inside of the mobile apps...

2023년 11월 03일에 게시됨 · Jason Ray

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We would like to be able to see additional comments that are done to previous comments in the mobile app. On the web bro...

2023년 11월 01일에 게시됨 · WhatsApp Connector

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Just a quick feature request - if I could see the Zen Sell widget in the app that would be so amazing. I realize that’s ...

2023년 1월 22일에 게시됨 · Evan Cooper

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Request: When Agent Workspace is enabled, agents using the Zendesk Support mobile app should be able to continue working...

2023년 5월 04일에 게시됨 · David Rowe

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