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Feedback - Mobile Apps

Share your feedback, ideas and experiences related to the use of Support, Sell or Chat Android and iOS mobile applications.

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I'm going to suggest a feature that's a little difficult to explain, but it's simple in working. Intercom has this as a ...

2022년 10월 26일에 게시됨 · Kat

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Hey folks,  I'm from the Mobile Product team here in Zendesk and wanted to get some insights from you as to how and whe...

2022년 4월 07일에 게시됨 · Will Poon

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Quite disappointed with app. We are using multiple social media channels to receive customer messages. The app does not ...

2022년 1월 25일에 게시됨 · AlMoahal AlHadith Co

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Hi Team,  We were upgrading the Android SDK for Zendesk Chat/Support to the latest versions. While migration we noticed...

2022년 7월 18일에 게시됨 · Swapnil

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When a new ticket notification is received on my mobile I click on the ticket notification message from my Android not...

2022년 8월 23일에 게시됨 · Tamil Kumaran

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A client of ours (1 Agent only) is often on the road and thus, is forced to use the mobile apps almost 50%.  However, t...

2023년 4월 11일에 게시됨 · Phil I

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Hi, There is a bug in the Sell iPhone app. The scenario which triggers the app to crash is when the the "source " fiel...

2022년 12월 01일에 게시됨 · Roland Hill

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Hello!As a background, we have Zendesk Chat integrated into our native app products via the Mobile SDK Channel. We also ...

2022년 6월 29일에 게시됨 · James

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Most of our agents use the iPhone app on the road and require to see tickets that they are following but no longer assig...

2022년 1월 14일에 게시됨 · Joshua Newell

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I would like to be able to see which organization (company) opened the ticket. At the moment in the mobile app I only se...

2022년 5월 10일에 게시됨 · Branca Martins Di Buono

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