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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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How to logout uses when they've logged in on a custom portal

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We have a custom portal where our users login. The entire login process is the Authorization grant flow and once Logged ...

2021년 4월 12일에 게시됨 · Groffer Anderson

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Multiple organizations with SSO to the same Enterprise account

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We have 2 distinct organizations of licensed agents accessing the same one Enterprise account. One organization uses Mi...

2021년 3월 23일에 게시됨 · Jeff Mooallem

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What is the difference between the 'Collaboration add-on' and 'Linked ticket App'

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Hi our team is looking to add some functionality to have a side conversation about a ticket. In my process of looking a...

2021년 3월 17일에 게시됨 · Shona

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Zendesk login issue

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Hi There, I'm unable to login into my Zendesk application- neha@smartq.zendesk.com

2021년 3월 15일에 게시됨 · Neha

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How many Customers do each of the plans support

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Can you please identify how many customers do each of the paid plans support?

2021년 2월 17일에 게시됨 · Evan Bartholomeusz

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Can I add guide, talk, chat etc. to Zendesk support plans?

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Hi, Can I add guide, talk, chat etc. to Zendesk support plans? I was able to find these options earlier in the pricing ...

2021년 2월 04일에 게시됨 · Akanksh Narayana

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Zendesk JWT how to send custom data?

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Hello!We have a closed common info on Help Center for our customers. We use Zendesk SSO JWT for authorization from https...

2021년 2월 01일에 게시됨 · Grigory Fateyev

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How to change the owner name.?

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My wife create the zendesk account whit her name and i need to change the owner name how can i do it

2021년 1월 25일에 게시됨 · ricardo gon

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Several customers are unable to log in

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Hello, Two of our customers are unable to log in on Zendesk from time to time. However, they have been able to log in i...

2021년 1월 20일에 게시됨 · Sanne van der Wal

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License Tracking

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Hi There, Wondering if there is a quick solution in finding how active licenses are ie: check all granted licenses and ...

2021년 1월 12일에 게시됨 · Kyle Brown

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