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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      How to initialize or fix the phenomenon of looping to the wrong page after logging in after setting SSO
      답변함
      Dear Team, Could anyone kindly help us how to change the SSO in the admin center or how to stop SSO? Currently, we can...

      2023년 7월 24일에 게시됨 · IT Helpdesk

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      Which charging plan of Zendeck can support the help center to be publicly viewed?
      답변함
      as above

      2023년 8월 11일에 게시됨 · xiao cliff

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      Reviewing unfinished work in sandbox pre-refresh
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      I need to refresh our sandbox but I want to make sure that I'm not wiping any unfinished work. While I reviewed the proj...

      2023년 7월 07일에 게시됨 · mfg

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      Need help changing one of my brand's prefixes.
      답변함
      Hi all, Hoping someone can help me here, I can't get a response from Zendesk on this for some reason. Can someone tell...

      2023년 12월 29일에 게시됨 · Nate Moss

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      Routing Flow Assistance
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      Hello,  I am looking to create a flow in which tickets that are in a general initial queue (current) can be routed to v...

      2023년 10월 12일에 게시됨 · Sandoval Perreira

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      Sandbox Question
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      If we choose the Metadata Sandbox are end users still copied over? Do we have the ability to create end users in the Sa...

      2023년 10월 09일에 게시됨 · Cassandra Anton

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      Using SSO for End Users
      답변함
      We have SSO enabled but it appears enabled only for agents. I changed the setting to the Help Center to 'require sign i...

      2023년 9월 13일에 게시됨 · Alyssa Truesdale

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      Zendesk end-user authentication
      답변함
      If embedding Zendesk can direct end-user sign-up, password reset and sign-in be prevented? In the admin centre end-user...

      2023년 8월 01일에 게시됨 · Welly Wind

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      Can not login mobile application
      답변함
      Dear, I can login zendesk on laptop web browser not can not with the mobile application. My email: dong.nguyen@munters.c...

      2023년 7월 13일에 게시됨 · Dong Nguyen

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      Users PRofile no longer showing Guide, or Reporting Icons
      답변함
      We have a end user who use to be able to view reports. He had the 2 icons on the left hand menu page but now they illumi...

      2023년 7월 06일에 게시됨 · Jabari Sparkman

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