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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Changing/Translating System Texts
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      Hi everyone, I'm wondering if anyone knows if it's possible to change or translate the system texts in Zendesk. We're u...

      2023년 2월 16일에 게시됨 · Rasmus Lynggaard

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      Cannot log in
      답변함
      I tried logging in with my username and password but it's saying it is incorrect. I tried using the Forgot Password opti...

      2023년 4월 12일에 게시됨 · RMG Customer Service

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      Zendesk
      답변함
      Dear Team and All, We are new on this Zendesk and while we are setting up this ticketing system, we are facing few issu...

      2023년 4월 12일에 게시됨 · IT Helpdesk

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      Zendesk and Browser Compatibility: Best Practices for Optimal Performance and Functionality
      답변함
      I'm experiencing some issues with Zendesk where the application is not loading properly. Specifically, when I try to acc...

      2023년 3월 10일에 게시됨 · Carol T Jenkins

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      Zendesk is not loading
      답변함
      My contributor is unable to access Zendesk on their end. 

      2023년 3월 02일에 게시됨 · CommunityForce Support

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      Someone Deleted My Views
      답변함
      Hi! Someone from the org deleted my views, just checking if it's possible to see who did it and if I can still restore t...

      2023년 2월 18일에 게시됨 · Patrick Cayabyab (YUM Email)

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      Using Google Social Login within same organization for agents and end-users
      답변함
      Hello everyone, We would like to have some of the users from our company be agents and others be end users. I am assumi...

      2023년 2월 17일에 게시됨 · Sebastian Toro

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      Zendesk, Azure AD SSO and external users
      답변함
      Hi, I am interested in setting up SSO with Zendesk using Azure SSO.  I know it is possible to do, my query is around ex...

      2023년 2월 16일에 게시됨 · Michael Lawson

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      Prepping for Corporate Domain Change
      답변함
      Hello, all!  Our company is changing our domain and I'm trying to document all of the things I need to make sure get up...

      2023년 2월 06일에 게시됨 · Joshua Bentley

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      Option to Remove Chat, Talk, & Message Icons from Agent Workspace
      답변함
      We only use the email channel to communicate with out customers, and do not offer chat, text, or calls. The icons for th...

      2023년 1월 21일에 게시됨 · Ann McKinney

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