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Discussion - Success with Zendesk
A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.
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Agent productivity is the engine that drives your support team across the finish line, helping to satisfy customer needs...
2024년 6월 20일에 게시됨 · Grace Maxon
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Customer support can be a fulfilling and engaging job, but it sometimes gets a little repetitive. Gamification is a fun ...
2024년 6월 20일에 게시됨 · Grace Maxon
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Service level agreements, or SLAs, are one of the most important (and easiest) things that you can implement into your p...
2024년 6월 20일에 게시됨 · Grace Maxon
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Hi, I'm working on implementing an SLA for our several support channels. We are a small tech start-up that mostly wor...
2024년 5월 28일에 게시됨 · Armelle
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Customer support is not an easy job. As an agent, you need to balance being effective and efficient while keeping the cu...
2024년 6월 17일에 게시됨 · Grace Maxon
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This month’s Success with Zendesk release is all about getting the most out of your instance with quick and easy organiz...
2024년 4월 19일에 게시됨 · Grace Maxon
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Hello Community, I’m looking for some guidance on how to visually distinguish between two distinct groups of customers ...
2024년 4월 19일에 게시됨 · Gabi
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A question for the community - what A/B tests have people had success running on tickets in their instances? I was able ...
2024년 4월 02일에 게시됨 · Andy F.
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Hi there! Can we set up the following flow? If a user doesn't respond to the agent's message in the messaging channel...
2024년 3월 26일에 게시됨 · A A
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Hi! I'm looking for some advice on how best to set up business schedule rules that represent our 'follow the sun' cover...
2024년 1월 23일에 게시됨 · Alex Coburn Davis (he/him)
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