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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

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Multiplacement for articles workaround suggestions

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Hi Community, I know multi-placement for articles is not possible at the moment, so I wanted to see what other users ar...

2024년 1월 16일에 게시됨 · Rebeca

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Getting ready for artificial intelligence with Zendesk

This month’s Success with Zendesk release is all about Zendesk and artificial intelligence. AI is the hot new trend in t...

2024년 2월 16일에 게시됨 · Delores Cooper

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Forcing customer journeys

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Hi all! Posting this for sourcing tips and ideas from the community – either technical or "tactical". Mine it's a very...

2024년 2월 13일에 게시됨 · Federico

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Zendesk free training: Which category should a CSM select for their focus.

Hi Z - Team, I was delighted to learn of Zendesk's free training on their products/services. As a Customer Success Ma...

2024년 2월 08일에 게시됨 · ML Ross

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Setting up multiple support portals

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Hello, I'm exploring how we can migrate all of our support options into Zendesk. We currently have an external public-...

2024년 1월 08일에 게시됨 · Anthony Murillo

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Case closed emails

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Hello, in the experience of other support agents serving B2C users, do you guys ever trigger emails to users that their ...

2023년 12월 05일에 게시됨 · Deke Marquardt

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Best Practices? Communicating Bugs Being Worked on by Programming

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What are your Best Practices for communicating bugs that your programmers are already working on, to your Support Depart...

2023년 9월 18일에 게시됨 · Dana B

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Best practices for discontinuing email as a support channel

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Instead of sending an email, we're embarking on a big push for customers only to create tickets via the Zendesk web form...

2022년 5월 07일에 게시됨 · Allen Lai | Head of CX at Otter.ai

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Zendesk for Outage Management?

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Does anyone have experience using Zendesk for outage management? We're looking for pre-formatted tickets or templates w...

2021년 3월 23일에 게시됨 · Luke Bruce-Smith

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Looking for the most efficient setup for my situation!

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Just to give everyone that's reading this a quick overview of what I'm trying to accomplish: I currently have 1 admin ...

2021년 1월 28일에 게시됨 · Timothy Lee

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