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Discussion - Success with Zendesk
A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.
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The latest topic in this month's Success with Zendesk release is all about Zendesk Messaging – you'll unlock the most va...
2023년 11월 30일에 게시됨 · Delores Cooper
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I'm interested to hear from other Zendesk users about how you notify users when a bug related to their ticket has been f...
2018년 2월 22일에 게시됨 · Bob Charpentier
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I have internal users that submit manual Zendesk tickets on behalf of external users (they are active Organizations) but...
2023년 12월 19일에 게시됨 · Erica Silas
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Hierarchy Setup
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Hi All, I need help in a use case where an agent assigned to a ticket does not work in the given TAT, the notification...
2023년 12월 15일에 게시됨 · Akanksha Shukla
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I'm looking for some best practices on using Zendesk in a tiered tech support environment. We are testing OCR and adding...
2023년 10월 31일에 게시됨 · Stephen Whyte
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We have a number of schedules set up for our different customers that overlap, so during any 24-hour period, different t...
2023년 11월 27일에 게시됨 · Claire Valentine
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Hi All, What We have a major issue today where our client users' home of record is our home grown platform user admini...
2023년 12월 11일에 게시됨 · Jimmy Rufo
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We receive thousands of emails every month and we want to make sure that our customer's feedback is being heard when it ...
2023년 10월 18일에 게시됨 · Anastassia Solomatina
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Hello. Has anyone created any FDA compliance document so far? I'm starting one regarding requisites and privacy policy...
2023년 11월 07일에 게시됨 · Servicio de Atención al Usuario
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