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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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Hi there, May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding bu...
2022년 4월 28일에 게시됨 · Jessica Fong
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I haven't found a way to suppress Answerbot suggestions for email requests submitted by specific requesters. I have set ...
2022년 4월 26일에 게시됨 · Eckhard Doll
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Hi. Is the document "A" excluded from the recommendation when a customer searches the Help Center, reads the document "...
2022년 4월 26일에 게시됨 · 정문균
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Hi community, I'm having some difficulty configuring answerbot to suggest relevant articles. We use the email answerbot,...
2022년 4월 22일에 게시됨 · Gwyn Mabo
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Hi, How to automatically append 2-3 related articles to the ticket when auto-responding? For example, customer emails u...
2022년 4월 08일에 게시됨 · Anthony
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Hi, we are updated the answer bot message related string files, But it is not reflecting the app side. It is showing t...
2022년 4월 01일에 게시됨 · Krishnakumar D
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I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it...
2022년 3월 30일에 게시됨 · Phil Baker
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I received a ticket from requester "Unknown (Answer Bot)" with what looks to be a search phrase as the subject, and the ...
2022년 2월 22일에 게시됨 · Nikki
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Hello,I have a Classic Web Widget active on my site (answerbot). I would like for users to be shown the form to submit a...
2022년 2월 03일에 게시됨 · Generation Global Support
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I have a goal for tickets to be closed within a certain time-frame, but I also have a pending status which is 21 days lo...
2022년 1월 24일에 게시됨 · Maxine Levine
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