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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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Hi, can I use Sunshine Conversation to build my own bot but still link this somehow back to Flow Builder / Answer Bot i...
2023년 6월 22일에 게시됨 · Tobias Hermanns
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We want to start using CSAT but would like to see if there is a way that CSAT will only get sent out if the agent select...
2023년 8월 24일에 게시됨 · Kate Horner
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In some instances, after the Bot connects customer to an available agent, the chat hangs in the lobby with no notificati...
2023년 8월 16일에 게시됨 · Cozzeka
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I want to switch from live chat to messaging and use conversational bots, but struggling with some information on how to...
2023년 8월 14일에 게시됨 · Jeremy Mifsud
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I have Brand A and Brand B I've created an answer bot for Brand B but when I try to link an article only articles from ...
2023년 8월 11일에 게시됨 · Cristiano Pereira da Costa
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Hello, is there a way to have Zendesk send a notification after a specific time has passed (example 2 PM CST)? Our Treas...
2023년 8월 08일에 게시됨 · Hannah Lucid
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Hello, We are a B2E support team that was wondering what the best practice for tickets when the requester is no long...
2023년 8월 07일에 게시됨 · Hannah Lucid
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Is there a maximum number of days a customer can respond to a survey?
2023년 8월 04일에 게시됨 · Ricardo Tolentino
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Anyone have a chatGPT tool that can leverage private knowledge bases? So far my research only yields app that can use pu...
2023년 7월 19일에 게시됨 · Victoria Thrash
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Good afternoon, I would like to know which version I can perform automation for pending cases to close after a deadline....
2023년 7월 13일에 게시됨 · Nathalia Decker
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