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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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Hi, I am trying to setup an automation to assign New tickets that DO NOT have an assignee after 60 minutes, to be automa...
2018년 8월 28일에 게시됨 · John Basile
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I am creating an automation to fire after a week and it throws this error even though I set the ticket hours since pendi...
2020년 12월 21일에 게시됨 · Aditi Madan
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If anyone knows how to create a mechanism to alert Zendesk support when a large number of emails arrive in a short time,...
2021년 1월 13일에 게시됨 · 丸岡
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Is it possible to send satisfaction surveys to the ticket submitter (not the requester) when the ticket does NOT have pu...
2021년 1월 06일에 게시됨 · Ad Astra Support
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