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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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I am using chat Bot web widget in my website it's awesome. Now i want to know how i can add my login user name in greeti...
2023년 11월 22일에 게시됨 · Gagan
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Is Answer Bot currently available to use on Web Widget (Messaging) like it is on Web Widget (Classic)? For example Answ...
2023년 5월 24일에 게시됨 · Alex Garcia
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Is there a way to clone or duplicate the existing chatbot flow builder? 1. I want to test and play around with the curr...
2022년 4월 01일에 게시됨 · LottieFiles
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Hello team, I have added the below automation, however, it is not working as expected. Can anyone please confirm if the...
2024년 1월 18일에 게시됨 · Sonali Dmello
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Is there a way that we can have autoreply give a specific article based on answers to questions in the form? Currently, ...
2024년 1월 08일에 게시됨 · Phillip Morris
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Hi!The ticket attribute called “Satisfaction” has several values: But when I gave feedback with comment, the attribute ...
2023년 12월 29일에 게시됨 · Kirill Akimov
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Hello, I need help creating an automation. Many of my tickets don't receive a response in time and its bulking my pend...
2023년 12월 13일에 게시됨 · Viorel Parvan
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Hi ZD community! I would like to create an automation / trigger to send a public reply when a new ticket is first recei...
2023년 12월 07일에 게시됨 · Nikki Mier
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We are currently interested in implementing an Advance AI (EAP Generative AI specifically) bot in our help centres and b...
2023년 12월 01일에 게시됨 · Mandy Labriola
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How to make the forms work on WhatsApp and I want to make the bot message delay on WhatsApp. How do I do that?
2023년 11월 09일에 게시됨 · Guest Experience Admin
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