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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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Hi, I'm wondering if there is a way (either currently or planned) to access and edit Flow Builder flows with APIs? We'...
2022년 5월 10일에 게시됨 · Cheryl Lane
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We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that spec...
2022년 6월 23일에 게시됨 · Sara Pearson
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We are looking to embed our CSAT survey into our Agent signature.Typically, this is done through a separate email after ...
2022년 7월 27일에 게시됨 · Michael Duran
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Hi Is it possible to have button links, on a website, that when clicked, opens the chat function but at another step in...
2022년 7월 05일에 게시됨 · Darren Blakemore
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Looking to setup a View that shows all tickets (of specific criteria) that are un-closed or recently closed. Originally ...
2022년 6월 23일에 게시됨 · Ryan P.
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Hi, Is it possible to somehow check the effectiveness of the answer bot? For example, statistics on how many total use...
2022년 6월 10일에 게시됨 · Ignas
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Hello, We are using a classic Chatbot in our web site but it's not present in all pages. How is possible to customize...
2022년 6월 03일에 게시됨 · Freyja
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I have opened a ticket with ZD but they've said it will be a few days before I receive a reply so I'm hoping maybe someo...
2022년 5월 20일에 게시됨 · Trudy Slaght
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Hello, I have a trigger schema that sends email notifications to agents and admins when a CSAT rating is received from t...
2022년 5월 18일에 게시됨 · David Brown
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We are looking into putting the previous conversation into our CSAT follow-up. At the moment we use the placeholder {{...
2022년 5월 12일에 게시됨 · Michael Duran
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