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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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Hi everyone I hope I'm not duplicating a question already asked here but I've spent the last hour or so searching and c...
2022년 1월 04일에 게시됨 · Emmet Haughian
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Is there any way to undo changes made in flowbuilder that were automatically saved? Like reset to last published version...
2021년 11월 25일에 게시됨 · Fabian Hänggi
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Hi Community, I have trouble with a Zendesk automation not getting triggered. We need the following automations which I...
2021년 11월 12일에 게시됨 · dominik.jemec
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Hello. I received an email with the title "How would you rate the support you received?" But, the problem has not been...
2021년 11월 04일에 게시됨 · Yuji Tokutake
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We have used Zendesk over 6 years now with at least a hundred macros used thousands of times. However, when I try to ena...
2021년 11월 01일에 게시됨 · Steve Lacoss
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Get blank screen and error 401 when rating.
2021년 10월 31일에 게시됨 · Ole Andre Heggdal
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I would like to set an automation or trigger for a notification/reminder to the assigned agent which should be fired 24 ...
2021년 10월 27일에 게시됨 · Anette Wold Ylenstrand
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I keep hearing that having a question as a title or heading helps the bot find articles better Is this true? How can a...
2021년 10월 25일에 게시됨 · Rich Andersen
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Abasing in CSAT
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Hi All We Found agent can change the CSAT by open Like of survey to another browser and give Good SurveyAre there any w...
2021년 10월 24일에 게시됨 · Ebram Shehata
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Hello, I am in the process of setting up chat for our organization, and I wanted to know how to change the Answer Bot's ...
2021년 10월 21일에 게시됨 · Hawkeye Area Community Action Program
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