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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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Hi All, I'd like to know what would be the best automation/notification configuration to simply notify a requester of a...
2021년 9월 21일에 게시됨 · Patrick Lieu
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Hello,Using Custom ticket field Date (as a due date), I would like to send notification to agents 1 day before this Due ...
2021년 9월 15일에 게시됨 · Renaud Croix
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The top search terms in our chat bot widget are things, such as "hello, hi, agent, human," etc. These are folks who clea...
2021년 9월 07일에 게시됨 · Chris
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Hi, I have more than one question about satisfaction survey: 1- Is satisfaction survey sent to email address only or ...
2021년 9월 02일에 게시됨 · Hesham Mahmoud
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I am trying to create a chatbot using Zendesk that provides carousels/cards allowing users to select their option and th...
2021년 8월 27일에 게시됨 · Paul
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Hi Folks - just wondering if other people are reporting on this in a workaround way. Support recommended that I ask here...
2021년 8월 18일에 게시됨 · Brian Collins
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Hi!My client who is using Zendesk would like to change the wording that Answer Bot uses for suggesting articles to end-u...
2021년 8월 11일에 게시됨 · Mia Katarina Andric
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Is there a solution to help AnswerBot better handle misspellings? For example, a customer asked about our integration wi...
2021년 8월 05일에 게시됨 · Jeremy Watkin
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Hi there, We have an automation set up to solve tickets out after 7 days of no response. We have a separate automation...
2021년 7월 27일에 게시됨 · Sora Hearts
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Hi There ! I have used the mobile chat SDK to create a chatbot experience with triggers that helps me create a personal...
2021년 7월 23일에 게시됨 · Vinay Pandravada
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