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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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Hi!I have an issue with Answer Bot and how it picks languages for the article suggestions. Currently, my browser is set ...
2021년 7월 16일에 게시됨 · Mia Katarina Andric
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So I need the following logic: Ticket is created -> if no one in our org did answer to this ticket after 6 hours, the ...
2021년 3월 18일에 게시됨 · Dominik Leeb
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I am trying to limit the scope of articles suggested by the answer bot by following the instructions here https://suppor...
2021년 7월 08일에 게시됨 · Lorenzo
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Hi, I am a bit confused cause all the CSAT articles say that when you enable customer satisfaction that an automated ema...
2021년 7월 01일에 게시됨 · Account Management
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Hello Folks, Looking to see if there is a way that through Triggers or other functionality that I can have a notificati...
2021년 6월 29일에 게시됨 · Joshua Lapointe
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I'm aware that Answer bot suggests articles based on the first 75 words of the article (or it weighs it more heavily as ...
2021년 6월 24일에 게시됨 · Oscar Velez
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Hello, I'm creating an Automation to send the customer a follow-up message, for when an agent responds to the customer'...
2021년 6월 19일에 게시됨 · zach.prasser
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In Zendesk Messenger is it possible to turn off the automatic “Was this helpful?” question that answer bot asks once you...
2021년 6월 03일에 게시됨 · Emily Czechowski
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Hi, We have been using Answerbot for about 4 months on tickets raised via email. Our click-through rate is at 9.1%. W...
2021년 4월 28일에 게시됨 · Julie Foster
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I have set up the Customer Feedback (Satisfaction check). It states (here https://support.zendesk.com/hc/en-us/articles...
2021년 2월 12일에 게시됨 · Aleksandra Budnik
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