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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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Is it possible to use the Answer bot across multiple brands? It seems via the Channels option you and differentiate bot ...
2023년 2월 28일에 게시됨 · Charlene Javier
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Hello ! We're wondering if anyone had this issue, and how they've solved it. We're planning to switch from the classic ...
2022년 10월 14일에 게시됨 · Admin Revops
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So, ChatGPT. I'm sure there are many applications that it could be used for, but I guess the Zendesk Chat is the main to...
2023년 2월 20일에 게시됨 · Kārlis Stenders
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Greetings, I'm building a chat bot using Zendesk and realized that there is no "go back" or "return first page" featur...
2022년 8월 09일에 게시됨 · 김범준
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Does anyone know if there is a way for me to get images that the user uploads into the chatbot? Currently in my flow bu...
2024년 7월 22일에 게시됨 · shyan yong
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Hi there, We are on an enterprise plan and I have admin access but when trying to load up the Autoreply section it is ...
2024년 7월 01일에 게시됨 · David Green
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Automations
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Hi there. I added automation to get feedback from the customers whose ticket is solved and the Hours since solved is 24....
2021년 8월 10일에 게시됨 · Rustam Samadzade
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Hi there, I hope you can help. I have set up an automation for requesters to get a follow up email. I've used tags in o...
2024년 4월 22일에 게시됨 · Thomas
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We make heavy use of the proactive tickets app, which creates a new view whenever a campaign gets run. I'd like to preve...
2024년 4월 24일에 게시됨 · mfg
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