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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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Hello, instead of having votes, if a customer states that their questions were solved or unresolved is there a way to se...
2023년 1월 03일에 게시됨 · Kandice Allred
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Is there an Zendesk API that i can invoke in the Flow Builder to know whether the current end-user (for which the Bot is...
2022년 9월 14일에 게시됨 · Gauri Sanil
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If an end user has both a phone number and their email address in the profile, is it possible to set up a CSAT email tha...
2022년 12월 19일에 게시됨 · Lara McCaleb
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Hello! I'm wondering how do you test a bot flow on messaging before setting it live and available for users? I've tri...
2022년 12월 01일에 게시됨 · Rebeca
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When the Bot runs an answer and tries to provide an selection of Articles it will show "Something went wrong on our end....
2022년 11월 30일에 게시됨 · Justin Rader
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I want to write own HTML code to customize CSAT i tried to write my code in dynamic content after that we get a placehol...
2022년 11월 25일에 게시됨 · akash kumar
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Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you...
2022년 11월 09일에 게시됨 · Jennifer Landry
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Does anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or select...
2022년 10월 11일에 게시됨 · Stacy Robinson
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We set up the CSAT service a while back and it was working fine. recently we have dicovered that the links in the email...
2022년 9월 15일에 게시됨 · Alan MUNTADAS
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I am trying to create a automated chat bot using Zendesk that provides answer's based on our FAQ. Is this possible?
2022년 7월 28일에 게시됨 · Praveen
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