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Q&A - Chat, messaging, and widgets
Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.
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Hey all, We just moved to Workspaces and enabled messaging instead of chat. As a start what are most of you monitoring...
2024년 10월 07일에 게시됨 · Jason Eliason
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Use case:I have a spot in my app where someone can click a button to fill out a form. I'm currently doing this via Googl...
2024년 9월 25일에 게시됨 · Jason Kadlec
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We are experiencing an issue with Zendesk support, when we receive chats via messaging. The customers can have the same ...
2024년 4월 17일에 게시됨 · Tom Watsham
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Hello, We are using agent workspace, and we were monitoring the active chats per agent on the chat dashboard. We are abl...
2024년 8월 20일에 게시됨 · Aleksandar O
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Hi everyone, Why am I seeing the same trigger listed 3 times in a ticket's events which happens on all tickets via ema...
2024년 9월 12일에 게시됨 · Ruben Cortez
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When I request to open chat simulation, it appear: “Looks like your account is offline at the moment. Your visitors won'...
2024년 8월 28일에 게시됨 · Thuc Anh Duong Ha
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At the moment the Notification list isn't editable and only notifies you of incoming messages for messaging channels. ...
2024년 9월 03일에 게시됨 · Lois
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Is it counted as 1 new unit every time a customer starts a chat (within a certain period of time)? Do customers need to...
2024년 8월 28일에 게시됨 · Thuc Anh Duong Ha
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We have had Zendesk Support and Zendesk Chat installed for years without problem. Yesterday, we started getting notifi...
2024년 8월 22일에 게시됨 · WK-help
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Is it possible to hide the username and email requests on the “Contact Us” screen, so that the user is not required to a...
2024년 8월 20일에 게시됨 · Richard Pendlebury
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