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Q&A - Chat, messaging, and widgets
Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.
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Is there a way to do this in the chat setting or any other zendesk apps: an agent left the chat and the chat automatical...
2021년 6월 12일에 게시됨 · Orlando H.
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Hi, I have already configure mi ZeSetting and when I open my solution I can load teh widget, even I cna send a ticket t...
2021년 6월 28일에 게시됨 · Jessica
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We use a Zendesk Web Widget on our site and it greatly affects the performance of the page.If you check in PageSpeed Ins...
2021년 6월 23일에 게시됨 · Yuliia Bon
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I'm trying to get a sense how many people are using a web-widget integration of our Ticket forms rather than going to ou...
2021년 6월 22일에 게시됨 · Laura Inostroza
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We have a multi-brand setup with a separate KB and web widget for each brand. Each web widget is installed using the uni...
2021년 6월 21일에 게시됨 · John Brunker
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How can I pipe the Facebook messages from the company page into Zendesk as a support ticket?
2021년 6월 16일에 게시됨 · Mike Volkin
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When I try to open page with web widget on localhost it stays invisible. I can see iframe with right code
2021년 6월 15일에 게시됨 · Sergey
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Hi,I added to the Ticket Fields 2 new fields with permission of end-user visible. I also see them in the Ticket Forms sc...
2021년 6월 06일에 게시됨 · nati oki
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We are in the agent workspace and have switched to messenger, however we are having this issue: If a customer had a rec...
2021년 6월 03일에 게시됨 · Emily Czechowski
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Hi All, Can anyone suggest how we can add additional button on the web widget. We need this button to have a hyperlink...
2021년 6월 01일에 게시됨 · Sujitkumar Kulkarni
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