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Q&A - Chat, messaging, and widgets
Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.
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Hi, I would like to hide the email field in the web widget. I found this post: https://support.zendesk.com/hc/en-us/com...
2020년 4월 22일에 게시됨 · Amy Hunt
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I'm currently looking into setting up the new messaging widget early since the switch will automatically happen in Augus...
2024년 7월 23일에 게시됨 · David Pajda
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Hi! I just integrated a Whatsapp Account to Zendesk and I cannot delivered messages back to my clients. Any idea why...
2021년 3월 11일에 게시됨 · Paulina Bustos
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If we select 'Custom launcher' for our Messaging Web Widget, the widget is no longer available in our Help Center/Guide ...
2024년 2월 13일에 게시됨 · Morgan King
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I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages dif...
2024년 7월 17일에 게시됨 · Jéssica G. Bigon
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Hi, we recently incorporate a widget at the checkout page of our website, and the following items are what we would like...
2024년 7월 12일에 게시됨 · Crystal - Splashtop
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Has anyone figured out a way to auto accept incoming chats so its not left up to the team member? We are finding that te...
2021년 2월 02일에 게시됨 · Berry Belcher
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Hi, I implemented a chatbot for WhatsApp and it is working fine. but once the chatbot is completed and the ticket is no...
2024년 3월 17일에 게시됨 · Farventure
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Good Morning, I have just been told by support that because I am the only account on my Zendesk, I cannot get notificat...
2022년 10월 22일에 게시됨 · Rob Muise
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Our Chatbot's default language is English, and we noticed some translations are not very precise. Is it possible for us ...
2024년 5월 29일에 게시됨 · Annie Chen
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