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Q&A - Chat, messaging, and widgets
Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.
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Hi!We are looking into merging our multiple brands into one brand. This means that all of our products will be in one he...
2024년 5월 29일에 게시됨 · Zane Kanderāne
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I'm working on a help center page where I implemented 3 icons with links. In one of these links I need that when the cus...
2024년 3월 26일에 게시됨 · João Vitor Pitta
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I would like to configure a webhook notification for each message being recieved through the chat widget in the account....
2024년 5월 30일에 게시됨 · Omer shelef
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I am currently working on setting up the Zendesk conversation bot to function effectively as a standalone virtual assist...
2024년 6월 04일에 게시됨 · Max Barassi
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When a new ticket is created through a live chat, is there a way to choose which form is created with. For example our c...
2024년 5월 30일에 게시됨 · Raúl
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I am trying to understand how proactive messaging should work, I am relating to this article 2. Under Frequency,choos...
2024년 5월 29일에 게시됨 · Jakub Tabaka
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Afternoon all. Can anyone confirm that the Classic Widget search bot does in fact search across Federated Searches? It w...
2024년 5월 29일에 게시됨 · David Challoner
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Is there a way to give messaging end users a ticket form to fill out with some pre-filled fields based off of the data c...
2024년 5월 29일에 게시됨 · Leo Ostigaard
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Hi there, hope all is well. On the Zendesk chat interface we can see the average wait time of chats in queue for each de...
2024년 5월 22일에 게시됨 · Paul Meehan
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Using the messaging web widget, I am using JWT to authenticate my users. When I generate the JWT payload, I include the ...
2024년 5월 19일에 게시됨 · Erik Telford
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