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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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The customer contacts us on WhatsApp with one query - we deal with it and close ticket. Same customers contact via Whats...

2023년 10월 04일에 게시됨 · Georgina Bullworthy

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We're looking to auto-populate a customer's name & email based on their login information within Zendesk Messaging. Zend...

2021년 11월 18일에 게시됨 · Gabbi

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Hi All,  How can I report on the # of messaging “chats” that turn into email?    For example, the support request starts...

2024년 5월 07일에 게시됨 · Afton Rupert

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I'm trying to apply “noprint” css class so widget doesn't get printed out… anyone have any idea how we can achieve this?...

2024년 5월 03일에 게시됨 · HomeHealthMD Agent

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Hi,Is Sunshine Conversation needed when using Conversation Extensions in messaging? 

2024년 5월 02일에 게시됨 · Izabella Hammar

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Hi everyone, I would need your help to understand why it is now possible, through the agent workplace in Zendesk, to res...

2024년 3월 11일에 게시됨 · Stefano de Rossi

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I have a question to our Zendesk Community!   So, my team is still considering the transition from Chat to Messaging. Th...

2024년 4월 30일에 게시됨 · Christian Estefani

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I want to know when will be released a new version of the iOS SDK with Privacy Manifest as required for Apple for 3rd pa...

2024년 4월 11일에 게시됨 · Frank Valbuena

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Hello, Is there any option to reply to Facebook comments without selecting the option to create every single comment as ...

2022년 8월 03일에 게시됨 · Mohamed Hosny

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We've added chat triggers that add tag to ticket based on the browser and platform for the visitor. It's set to run trig...

2024년 4월 01일에 게시됨 · Nicole Orbe

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