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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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In my current VOIP software, I have it configured so when I receive a call, it rings to my *default audio device* (lapto...
2021년 3월 09일에 게시됨 · Bryce Petrick
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We have an answering service that handles early morning calls (3a - 5a). Once our team arrives in the morning, they begi...
2018년 11월 21일에 게시됨 · Danny Koss
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Could you please list for me which telephone systems supported by Zendesk talk?
2021년 6월 22일에 게시됨 · Hesham Mahmoud
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Hi there! I can't find the option to enable the auto-answer for our agents. Is there a way to activate it? Has it been...
2021년 5월 12일에 게시됨 · CPM BCN Infrastructure
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We have team members overseas who have 3-5 second delays and echos on all of their Zendesk Talk calls. We have tested w...
2021년 5월 11일에 게시됨 · Patrice Novak
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Hi everyone! I would like a signature for emails, but would like to remove the signature for SMS text. Has anyone figur...
2021년 4월 05일에 게시됨 · Vivian Ye
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How cna I measure what my agents productivity percentage is in ZD Talk?
2021년 3월 15일에 게시됨 · Adela Turbett
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How can I create IVR for outside business hours? For example, outside of business hours I would customize a message stat...
2021년 3월 04일에 게시됨 · Melissa Frechette
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I constantly get error messages at the top-right corner of my screen saying: "Zendesk Talk encountered an error. Try e...
2019년 9월 24일에 게시됨 · Neil Snorten
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CTI in our telephony system, use window.open() to pop-up to zendesk ticket page after agent received a call because Zend...
2018년 4월 12일에 게시됨 · Niyom Pattanakul
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