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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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In my current VOIP software, I have it configured so when I receive a call, it rings to my *default audio device* (lapto...

2021년 3월 09일에 게시됨 · Bryce Petrick

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We have an answering service that handles early morning calls (3a - 5a). Once our team arrives in the morning, they begi...

2018년 11월 21일에 게시됨 · Danny Koss

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Could you please list for me which telephone systems supported by Zendesk talk?

2021년 6월 22일에 게시됨 · Hesham Mahmoud

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Hi there! I can't find the option to enable the auto-answer for our agents. Is there a way to activate it? Has it been...

2021년 5월 12일에 게시됨 · CPM BCN Infrastructure

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We have team members overseas who have 3-5 second delays and echos on all of their Zendesk Talk calls.  We have tested w...

2021년 5월 11일에 게시됨 · Patrice Novak

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Hi everyone! I would like a signature for emails, but would like to remove the signature for SMS text. Has anyone figur...

2021년 4월 05일에 게시됨 · Vivian Ye

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How cna I measure what my agents productivity percentage is in ZD Talk?

2021년 3월 15일에 게시됨 · Adela Turbett

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How can I create IVR for outside business hours? For example, outside of business hours I would customize a message stat...

2021년 3월 04일에 게시됨 · Melissa Frechette

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I constantly get error messages at the top-right corner of my screen saying:  "Zendesk Talk encountered an error.  Try e...

2019년 9월 24일에 게시됨 · Neil Snorten

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CTI in our telephony system, use window.open() to pop-up to zendesk ticket page after agent received a call because Zend...

2018년 4월 12일에 게시됨 · Niyom Pattanakul

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