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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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We noticed that some of our tickets have voicemails with background noise. The transcription piece transcribes words tha...
2024년 9월 12일에 게시됨 · Jessica Russell
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Hello everyone, We have been experiencing calls dropping all the time. We changed our wifi, connect agents via cable b...
2024년 11월 04일에 게시됨 · Bruno Luchetti
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Hello We have multiple talk lines. Is there a way to do the following? based on which line is called, assign appropria...
2024년 9월 28일에 게시됨 · Operator AV-1544
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Hi Zendesk Support Team,We need to add a new channel ID to attach our new SDK, but it says there is a problem with our T...
2024년 9월 12일에 게시됨 · Support Team
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Hello We need to react to agent availability events on a Zendesk App using ZAF client, we followed the documentation an...
2024년 9월 11일에 게시됨 · Jorge Silva
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I need to establish a developer profile that includes a phone number for end user support. It seems logical to use a Zen...
2024년 9월 09일에 게시됨 · Abdulqader Haddad
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We are setting up Zendesk Talk as part of a Support suite. We'd like customers to be able to make appointments with us a...
2024년 8월 05일에 게시됨 · Dana Harrison
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Hey Zendesk Community! To preface this, I've already discussed this with Zendesk Support, but I'm hoping for some insigh...
2024년 4월 26일에 게시됨 · Casey Mardix
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I would like to set up a trigger where incoming calls from existing customers are automatically directed to their assign...
2024년 7월 31일에 게시됨 · Michael Koerner
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