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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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We noticed that some of our tickets have voicemails with background noise. The transcription piece transcribes words tha...

2024년 9월 12일에 게시됨 · Jessica Russell

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Hello everyone,   We have been experiencing calls dropping all the time. We changed our wifi, connect agents via cable b...

2024년 11월 04일에 게시됨 · Bruno Luchetti

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Hello We have multiple talk lines.  Is there a way to do the following? based on which line is called, assign appropria...

2024년 9월 28일에 게시됨 · Operator AV-1544

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Hi Zendesk Support Team,We need to add a new channel ID to attach our new SDK, but it says there is a problem with our T...

2024년 9월 12일에 게시됨 · Support Team

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Hello  We need to react to agent availability events on a Zendesk App using ZAF client, we followed the documentation an...

2024년 9월 11일에 게시됨 · Jorge Silva

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I need to establish a developer profile that includes a phone number for end user support. It seems logical to use a Zen...

2024년 9월 09일에 게시됨 · Abdulqader Haddad

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Hallo ich  Habe neue k Kart Bank 

2024년 7월 27일에 게시됨 · Alireza Rasti

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We are setting up Zendesk Talk as part of a Support suite. We'd like customers to be able to make appointments with us a...

2024년 8월 05일에 게시됨 · Dana Harrison

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Hey Zendesk Community! To preface this, I've already discussed this with Zendesk Support, but I'm hoping for some insigh...

2024년 4월 26일에 게시됨 · Casey Mardix

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I would like to set up a trigger where incoming calls from existing customers are automatically directed to their assign...

2024년 7월 31일에 게시됨 · Michael Koerner

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