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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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Hi Zendesk! I discovered that the phone schedule is not the end-all-be-all. If agents do NOT go offline (accidentally f...
2024년 2월 14일에 게시됨 · Nastassya
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Hey, I'm not clear on how to do if I have a ticket that was initially a phone call and I need to reply with an email lat...
2021년 4월 21일에 게시됨 · Andre
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Hello there! I'm wondering if the report is accurate about agent missed call leg data. I'm showing some agents has 13-20...
2023년 4월 09일에 게시됨 · Rey Magoncia
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Hi, I'm working for a company that deals with calls from different countries in the EU, we have Customer support staff w...
2023년 11월 03일에 게시됨 · Jamie Mcloughlin
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Hi team, I need help because when an agent makes a call using Talk, if Zendesk for business reason is also open in a sec...
2024년 3월 29일에 게시됨 · Rosa Lo Re
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wait music
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Hello completelky new to Zendesk. It's pretty intuitive - however, I was asked to upload new MP3s one was for a Wait m...
2021년 8월 27일에 게시됨 · Peter Francese
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Hi there! Sometimes my team will proactively contact people via SMS, if the person replies it comes through as a bra...
2022년 1월 18일에 게시됨 · Harley Gilbert-Rolfe
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I followed the steps provided by the team in the following link with no results. I have tried both Brave and Chrome wit...
2024년 2월 28일에 게시됨 · Jeremy
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2024년 3월 07일에 게시됨 · Hui Lei
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Hello, I find myself in a complicated situation I have 2 completely separate lines for 2 antities and in no case, the ag...
2024년 2월 08일에 게시됨 · svetlana CHITOROAGA
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