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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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Unable to create Greeting In Talk Module, saying that " Error creating Greeting". I have uploaded the 1.6 MB MP3 file. I...
2024년 1월 12일에 게시됨 · Ajayadas
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Hi My contact centre currently uses Sennheiser noise cancelling headsets but when receiving a call via Talk the noise c...
2024년 1월 19일에 게시됨 · Vicki Horne
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Wrap Up Time
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I would like to account for all wrap up time associated with an interaction within that specific call data. Is there a ...
2021년 9월 08일에 게시됨 · Jennifer McMahon
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My agent is receiving error message - "Zendesk Talk Needs Access To Your to your Brower's Microphone" . From Setting, A...
2023년 12월 18일에 게시됨 · Joanne Lesperance
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Hello, We receive calls through Zendesk, but when I add to the DLP section, we encounter an error in the TALK option, an...
2024년 1월 05일에 게시됨 · Kaan Güleryüz
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How can I send customer satisfaction survey via SMS? Most of our interaction is through phone and we are not looking int...
2021년 2월 18일에 게시됨 · Melissa Frechette
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A client of ours have their own IVR and they want calls to exit their IVR and be transferred into our phone system (we a...
2023년 11월 18일에 게시됨 · Jerry Flore
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A client of ours have their own IVR and they want calls to exit their IVR and be transferred into our phone system (we a...
2023년 11월 18일에 게시됨 · Jerry Flore
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I've integrated with Twilio SMS and so text messages get added as a comment to a ticket. I've tried the "Ticket is updat...
2023년 11월 17일에 게시됨 · Michael Giovinco
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Hello - I am trying to solve for when an agent misses or declines a call. - Is it possible to turn off the ability to D...
2023년 7월 12일에 게시됨 · Randy Gentil
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