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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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Hi there! We're new to Zendesk and are in the process of rolling out Zendesk Enterprise to our team. I'm trying to figur...
2022년 10월 14일에 게시됨 · John Burke
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I would like to add a post call survey for my agents once an inbound call ends. Are there any reference articles for how...
2022년 9월 22일에 게시됨 · Marques Burgess
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Hi There, we are a relatively small organisation and I am the admin and fulfil team leader responsibilities for Zendesk....
2022년 9월 14일에 게시됨 · Rachel Martin
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Hi there, we use Zendesk Talk only in offline modus, meaning we only make outgoing calls to customers, but don't offer ...
2022년 9월 08일에 게시됨 · mokebo Operations
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We are looking to create a form type that would automatically assign calls to a form named "external call" and for messa...
2022년 8월 30일에 게시됨 · Jacquelyn Redington
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Hi, we have the issue that we have multiple lines, so when an agent is making outbound calls and they want to ring the ...
2022년 8월 23일에 게시됨 · Catriona Jamieson
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Hi everyone!Just seems as the frustration in the quality of our calls never ends! It would be spectacular to connect wi...
2022년 8월 04일에 게시됨 · Nikki Mier
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I would like to check if Zendesk allows merchants to record the basic information of our business such as store informat...
2022년 8월 02일에 게시됨 · Sangi Mok
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I'm working through a Zendesk implementation at my company. We already have a RingCentral implementation, primarily used...
2022년 8월 02일에 게시됨 · Doug Brown
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Yesterday, it became clear to us that we could not receive customers’ phone calls in the Zendesk Mobile App. Only the ch...
2022년 7월 29일에 게시됨 · David Joris Groenen
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