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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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We currently have two teams that can receive tickets via text. Is there a way to differentiate the response based on the...
2022년 1월 10일에 게시됨 · Winston Domingue Jr.
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How do we get our Danish Support phone number into Zendesk in Denmark?
2022년 2월 16일에 게시됨 · Jorgen Svendsen
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We allow users to send tickets via test message. Is there a way to attach the user's cell number to their account so we ...
2022년 2월 08일에 게시됨 · Beth Terry
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When I transfer/forward a call from an outside landline number (a Panasonic mobile device) to our Zendesk Talk-line, the...
2022년 2월 04일에 게시됨 · Office
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Hi everyone, We're looking to survey our Talk customers after their phone call is done. We want to be able to send an ...
2022년 1월 20일에 게시됨 · Benny Samuel
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We want to be able to notify our customers when there's an ongoing issue. For instance, something may happen that is not...
2022년 1월 14일에 게시됨 · MineralTree | Support
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Hello, I will often have periods of time when the person on the other end of the line has a hard time hearing me in ze...
2022년 1월 13일에 게시됨 · Scott Mossman
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Agents keep reporting an issue with the Talk Icon in Support disappearing. If they reset their browser then it appears,...
2022년 1월 12일에 게시됨 · Dana Coffman
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Hi, We want to hide call recordings on tickets to agents, how can we do that, is there any workaround to filter those ...
2022년 1월 06일에 게시됨 · Gerardo
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Hi, How can I identify if a call ticket has a recording? is there a way to add a Tag to filter those tickets? Is ther...
2022년 1월 05일에 게시됨 · Gerardo
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