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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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Hello all, Our colleagues in the hotline are reporting strange issues with accepting calls since a few days: Sometimes...
2021년 12월 22일에 게시됨 · Cedric Easton
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For the past few months my team has been reporting issues with losing calls. Below is a screenshot of messages that is d...
2021년 9월 02일에 게시됨 · Lateika Fox
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We have multiple agents who work remotely taking call center (Talk) calls in our customer service department. Many of t...
2021년 12월 24일에 게시됨 · todd
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Hi there, In our Help Centers, if an end user starts a Digital Line call with us from the web widget, then they navigat...
2021년 12월 20일에 게시됨 · Jessica Sills
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Recently we have found that Requesters are getting email alerts of phone calls. See screenshot below where they are gett...
2021년 11월 11일에 게시됨 · Sean
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Hi there: When inbounds come in, (calls, emails, or chats) they create a new ticket even if it's from the same user. Fo...
2021년 10월 01일에 게시됨 · Maher Alkhatib
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Hi. I would like to find out how to go about adding an external support line to my zendesk support?
2021년 9월 29일에 게시됨 · Gareth Gibbons
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I'm on version 2.15 and I can no longer see the option to set talk status in the support app under settings. My coworker...
2021년 9월 23일에 게시됨 · Dustin Wham
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One of our agents has requested the ability to add auto-generated live captions (or transcripts after the fact as a work...
2021년 9월 20일에 게시됨 · Scott Pontasch
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We use Talk and Monet for WFM. But Talk has very limited statuses for agents. We're looking for an integrated add-on f...
2021년 8월 30일에 게시됨 · Jeff Mooallem
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