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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversatio...

2021년 9월 14일에 게시됨 · Yaniv Dayan

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My app isnt showing the conversation threads. Super frustrating as I need to reply to conversations on the fly. Comes up...

2021년 9월 13일에 게시됨 · Cheryl Kitchener

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Is there any way I can set up a rule where a Zendesk ticket cannot be solved if the JIRA status is not also closed? It ...

2021년 9월 13일에 게시됨 · Danielle

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I have created a custom field 'Related Environment' in both Jira and Zendesk:But the field does not appear to available ...

2021년 9월 09일에 게시됨 · Trena Norcia

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As a dynamice contact centre, we receive updates almost daily. and we need to ensure that our employees know and acknowl...

2021년 9월 08일에 게시됨 · Ramadan Elsayed

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We have the Slack integration posting notifications to one of our channels so we know when a new ticket is created or up...

2021년 9월 08일에 게시됨 · Dec Norton

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Hi,  I am looking for options to set up reminders for end users in Zendesk Support. I have customers whose contracts ex...

2021년 8월 30일에 게시됨 · Muhammad Aamer Sajjad

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Hey Zendeskers! I have worked in the recent past with a WordPress-based company's support team that uses Zendesk for tro...

2021년 8월 18일에 게시됨 · Terry Hale

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Hi, I am wondering is there a function that we can see all the files uploaded in a case on the right side (red circle o...

2021년 8월 18일에 게시됨 · Midas Cao

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Hello,I'm testing the third party app Zignatures for agent signatures.I've some trouble the HTML Code used and the rende...

2021년 8월 12일에 게시됨 · Renaud Croix

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