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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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Hello Team, I am looking to solve an issue of having multiple domains for my customers, yet only a single domain in o...
2024년 9월 20일에 게시됨 · Shane Weber
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Good evening, i tried to follow the steps described in this article: https://support.zendesk.com/hc/it/articles/4408...
2024년 9월 02일에 게시됨 · Alessandro Caldani
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Hi. We are updating our email domain which means all our team member emails need updated. Is there a way to do this ...
2022년 3월 21일에 게시됨 · Chris Hardy
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Hi everyone, How do you manage bulk uploading of contacts via the API? I need to upload 100.000 contacts and I'm not s...
2021년 4월 29일에 게시됨 · Christos Pazaras
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We're having an issue where I think we have hit a wall. We're a software company and use Zendesk as the support platform...
2025년 1월 15일에 게시됨 · Daniela
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Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing co...
2024년 10월 31일에 게시됨 · Nora
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Hi I managed to make a provisioning og managers from AAD to a custom user field. BUT the manger is shown as their Azur...
2024년 12월 22일에 게시됨 · Henrik Breinballe Hansen
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Hi, Is there a way me as admin to access personal views created by agents? Is it possible to give access to views, on...
2022년 3월 21일에 게시됨 · Gerardo
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Hello, We are creating our end user using Azure Entra Id (Azure AD) provisioning. In addition to the standard fields, o...
2023년 10월 31일에 게시됨 · Regis Litre
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I have a custom User field name Oilsoft ID. I have a custom Ticket field named Oilsoft ID. I want to inherit the User Oi...
2024년 9월 24일에 게시됨 · Robert Delbueno
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