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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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Hello,I would like to integrate my HTML code of signature in the Agent Signature un Zendesk.Is there a way to do so ?

2021년 8월 11일에 게시됨 · Renaud Croix

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I have paid for 2 agents in chat but the "Enable Agent" button is greyed out.

2021년 8월 12일에 게시됨 · Matthew Lee

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You'd think this would be simple. But I can't figure it out. I just want to update their name, because the person I'm de...

2021년 8월 04일에 게시됨 · Service

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Hi, Does anyone know a way to create a new organization without admin permissions (on a Professional account)? Alternati...

2021년 7월 21일에 게시됨 · Ira Fridman

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I have an agent that is not able to make public comments. I am able to assign tickets directly to her, she is able to ma...

2021년 7월 19일에 게시됨 · LaReine Pia

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Hello, I have a question concerning one of our customers. This customer says he can't find certain tickets belonging to...

2021년 7월 19일에 게시됨 · Sanne van der Wal

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Hello all, I am trying to bulk import a .csv (correctly formatted) which will update the email address to all of our in...

2021년 7월 14일에 게시됨 · Lefteris Apostolakis

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Just curious, does anyone know why duplicate domain names are allowed to be entered in the Domains field across differen...

2021년 7월 09일에 게시됨 · Marty Chang

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Hi On our end users profiles we have a field called department which we have populated with staff or student depending ...

2021년 7월 04일에 게시됨 · Luke Dobson

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Hello, Is there a way to download a list of users who have posted to Gather to a CSV file? Thanks.

2021년 6월 28일에 게시됨 · Alex Dunne

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