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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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I'm working on creating a report in Explore to look for tickets where the custom date field on the organization's profil...
2021년 4월 22일에 게시됨 · Travis Tubbs
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I am looking for a way to trigger a notification to a specific agent whenever an update has been made to an Organization...
2021년 3월 24일에 게시됨 · Stephanie McIntyre
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Hello, I am hoping there is someone in the community that can help us solve a problem. We work with 3rd part contractor...
2021년 5월 03일에 게시됨 · MarketSpark
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Hi, i was wondering if it was possible to add a custom user field like "Title" and have it added to the agents signatur...
2021년 4월 27일에 게시됨 · Magnus Ahrensbach
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HI All, I am having an issue when I send out a "Resend verification email" out to an end user. They get the email, but...
2021년 4월 08일에 게시됨 · Diane Michaels
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Hi, In my company, we have two areas of business - one is B2B and the other is B2C. We are on Support Enterprise, with...
2021년 3월 29일에 게시됨 · Stephen
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I'm working with organizations \ companies that have multiples brands. Can I create such a structure in Zendesk?
2021년 3월 29일에 게시됨 · אוראל אמסלם
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Hello, I have a problem, the time of registration in support does not coincide with the real time.What I can do.
2021년 3월 25일에 게시됨 · David Berumen
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Hi All, As the title says, I would like to know when it was the last time an end-user contacted us through Zendesk. ...
2021년 3월 24일에 게시됨 · Fallon Albrecht
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We are facing a critical issue. We manually change agent groups often for the purpose of training. Yesterday we learned ...
2021년 3월 19일에 게시됨 · Niloufar Ahmadinikoo
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