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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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Hello,We have a few tickets in our Zendesk without an organization or end-users (see below)I would like, for every ticke...
2017년 1월 26일에 게시됨 · Jérémie Thomelin
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Has anyone tried or accomplished being able to pull information from custom organization fields to display in a ticket? ...
2018년 3월 01일에 게시됨 · Dena
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Created an organization and assigned the users to it. Also configured that the users can view all org tickets. How can ...
2020년 3월 11일에 게시됨 · Joel Guajardo
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Within our agency, our agents are split into a variety of groups with the ultimate goal of separating what each group ca...
2019년 2월 07일에 게시됨 · Brandon Hansen
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Hello Zendesk Community, since the options for managing views are limited (evryone, members of a group or just myself)...
2018년 5월 15일에 게시됨 · Wolf Hilbl
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My company has a certain set of users whose tickets we would like to be visible only to designated employees. Using a co...
2018년 1월 04일에 게시됨 · Premise Data
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Hi, Can a Light Agent update a ticket's comments (private) when it's not the ticket creator/requester? I integrated ze...
2017년 9월 12일에 게시됨 · Michaela (Thinking Cap)
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We have a use case where one of our customers would like to restrict which of their users are allowed to create/view ZD ...
2016년 9월 13일에 게시됨 · Boris Krutiy
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Hi Is there a feature available for automatically detecting groups that have unsolved tickets in their queue but lack ...
2023년 12월 22일에 게시됨 · Pranesh Pokale
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