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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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Hello, I have been reading posts that you can use custom roles to make user fields read only. I am not seeing this opti...
2021년 9월 22일에 게시됨 · Jon Simone
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I’m looking to associate multiple phone numbers with users in Zendesk so that when they call from any of those numbers t...
2024년 12월 04일에 게시됨 · Joshua Snider
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Hello Community, I am seeking advice from anyone who has experience with automatic user provisioning in Microsoft Entra....
2024년 8월 06일에 게시됨 · Marc Quitschau
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Trying to limit the number of cases an organization can open, or at least raise a flag when the new case over the set nu...
2022년 7월 05일에 게시됨 · Omer Alterescu
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Our organization provides a SAAS platform for employers to provide benefits to their employees. We want to build out our...
2024년 7월 10일에 게시됨 · Jeff Q
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2022년 7월 08일에 게시됨 · Gabriel from Contractbook
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Hey everyone! Is there a way to prevent our agents from editing their own email addresses?
2021년 5월 13일에 게시됨 · Ashley Coleman
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Our company is curious about how zendesk syncs end-users into organizations. A little info about our situation, we've en...
2023년 3월 16일에 게시됨 · Daniel Yanez
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Zendesk gurus can you help? There is a previous post from 2019 on this subject https://support.zendesk.com/hc/en-us/c...
2024년 5월 13일에 게시됨 · Helen Forrester
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I'm looking for a way to update an Organization field (Onboarding Status) after a predetermined amount of time. I need t...
2024년 5월 03일에 게시됨 · Brettany Rhodes
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