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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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Hi Zendesk community,  We have the following situation: Duplicity of users because a customer has only one email contac...

2024년 1월 11일에 게시됨 · Pablo Zarricueta

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Hi, I'm relatively new to Zendesk and was curious as to whether you can change the 'form' available to end-users based o...

2024년 2월 06일에 게시됨 · Louis Broomfield-Payne

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When you export the users, only the main organization comes out, and not the others. ex : user 1 > org 1 | org 2 | org ...

2024년 2월 01일에 게시됨 · Léon PEYNE

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We did an import of organizations in which some of them were already existing in Zendesk.  Now when we search the organ...

2023년 6월 12일에 게시됨 · Aish Desai - TS Ops Team

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Hi Zendesk Community,  I am hoping that someone with some technical ability can help me with something. We do regular a...

2021년 12월 16일에 게시됨 · Maggie St.Clair

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We're a school board with multiple departments and multiple sites. As we all use the same domain, multiple organization...

2024년 1월 29일에 게시됨 · Kyle Kowalsky

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Based on subscription level we'd like to limit the number of end users that can create and update tickets for each organ...

2023년 12월 22일에 게시됨 · Judy Correia

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One of my staff members didn't receive the Zendesk email asking them to sign into Zendesk for the first time and create ...

2023년 11월 28일에 게시됨 · Kate Pilcher

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I need to send emails to groups of people frequently, so I would like to create a "group" that contains all the emails t...

2023년 10월 26일에 게시됨 · Jéssica G. Bigon

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Hi. I really do hope this is possible, becuase it is getting on my nerves. I can't get a placeholder working from a cu...

2023년 10월 24일에 게시됨 · Jysk IT en del af Sagro I/S

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