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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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We have a need that I can't imagine is unique to us: We need our agents to be able to quickly identify that an incoming ...
2023년 9월 11일에 게시됨 · MineralTree | Support
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When changing the "Default group" assignment from one group to another, it shows up in the admin center as expected. But...
2023년 10월 20일에 게시됨 · Jussi Rajala
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I am searching for an option to export end-user data/tickets from one specific view. This request was already back in 20...
2023년 10월 09일에 게시됨 · Tereza Hurychova
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Hi - I'm request an easy way to see all agents that have a specific skill. This relates to the support ticket I submitte...
2023년 9월 28일에 게시됨 · Kerry Sorenson
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Is there a way for a user admin to see all the tickets their company team members put in so they can monitor ticket stat...
2023년 9월 28일에 게시됨 · Cayla Grossman
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Two related questions: 1. Is it possible to create a user group structure for customers, such as how this can be done f...
2023년 9월 22일에 게시됨 · Nicholas Deary
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Morning We have a custom drop-down field set up with 3 options that have the tags system_a, system_b and system_c assoc...
2023년 9월 21일에 게시됨 · Richard Tudge
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Hi all, I am fairly new to Zendesk and am trying to understand "organizations" within the tool. I am looking to have 2 w...
2023년 9월 21일에 게시됨 · Anthony Hidalgo
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The Zendesk sign-in is confusing to customers/end users as it looks like they are signing into our software instead. Ho...
2023년 8월 28일에 게시됨 · Wendy Barnard
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I think I can show custom fields to end users, but I want to show user fields as well.
2023년 8월 14일에 게시됨 · Mieda
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